Contact Torrefactory
Chat with us
Our team is available via chat from Monday to Friday, from 9am to 5pm, for all your general questions, subscription changes, etc.
No one online? Opt for submitting a ticket or sending an email.
Typical processing time: the time it takes to make yourself a good cup of coffee.
Create a support request
Having a problem with your machine? Need to make a change to your subscription? Have a general question?
Submit a support request, which you can then track via your customer portal.
Our support team will follow up to provide you with a solution as quickly as possible.
Typical processing time: Immediate or first contact within 3 hours.
Send us an email
Une question sur un sujet spécifique ? Besoin d'être mis en contact avec un département en particulier ?
Voici quelques adresses emails pouvant vous être utiles :
Factures et paiements : finance@torrefactory.coffee
Questions générales : hello@torrefactory.coffee
Commandes : order@torrefactory.coffee
Presse et partenariats : marketing@torrefactory.coffee
Délai de traitement habituel : 12 à 24h.