A service with a human touch, proven expertise.
Behind every cup of Torrefactory coffee, there's a dedicated team. From sales support to technical intervention, we combine availability, expertise, and responsiveness to guarantee the continuity of your service.
4.9/5 +600 Trustpilot reviews
Our mission Roasting For Impact
Your peace of mind is our only priority.
In the hustle and bustle of a restaurant or bar, as in the daily rhythm of a business, coffee is the driving force of the day: it cannot stop. That's why our vision of service is based on a simple principle: continuity .
We reject impersonal call centers and canned responses. At Torrefactory, you speak to passionate people who understand your realities on the ground. Our promise? To be responsive, transparent, and always by your side so you can focus on your core business.
THREE AREAS OF EXPERTISE, ONE SINGLE GOAL
Specialists dedicated to each step of your experience.
Our human-centered approach is based on complete control of our value chain. Each member of our team is an expert in their field:
The Sales Team:
Listening and giving sound advice
No empty promises, just solutions. Our consultants understand the challenges of B2B and the hospitality industry (managing peak periods, just-in-time delivery, budgets). They listen to you to precisely size your coffee equipment and subscriptions according to your actual needs, without ever being pushy.
The internal Technical team:
Absolute control of your machines
We do not outsource our maintenance. Our technicians are an integral part of the Torrefactory team. They are trained and
Specializing exclusively in the machine models we offer. The result? Ultra-precise diagnostics, millimeter-precise adjustments (profiling), and rapid repairs to minimize downtime.
Customer Support:
Daily responsiveness
A question about an invoice? A last-minute order adjustment? A delivery to coordinate? Our customer support team is your central point of contact. Easily reachable, always helpful, and efficient.
THE TOOLS AT YOUR DISPOSAL
Transparent monitoring, with no waiting time.
Human interaction doesn't preclude technological efficiency. To save you time and avoid confusion, we've implemented simple and effective tools to manage your requests.
Intuitive ticketing system
Report a technical or administrative need in just a few clicks. Our system allows you to track the progress and status of your request in real time, from initial contact to resolution. No more missed calls or unanswered emails.
Direct support links
Unsure about the daily maintenance of your machine? Access our resource base, tutorials and manuals instantly for simple procedures, available 24/7.
Priority intervention
Thanks to our centralized monitoring, our internal technical team is alerted immediately in the event of a critical failure, allowing us to organize an on-site intervention as quickly as possible.
Ready to offer a coffee experience that makes a difference?
Parlons de votre projet et construisons ensemble l'événement café qui vous ressemble.
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